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Our delivery process

How it works

Please select your order of kiln dried firewood (don’t forget your kindling and firelighters) and add to your basket.
Once your address is added to the checkout please select your preferred delivery date and time slot that suits you. 
The slots are either AM between 9am and 1pm or a PM slot, which is between 1pm and 5pm. In busy periods we may have to adjust these slightly however we will contact you and update you if necessary.

We are always trying to find ways to reduce our carbon footprint and you could help too! If you are flexible on delivery day or time or even don’t need to be in for us to complete the delivery then please write this in the notes box at the checkout. This means we could give you a call and group our customer deliveries together more efficiently therefore reduce our emissions and Carbon footprint. 

Did you know you don’t need to be in for delivery? If you have an accessible wood store or shed that you want our drivers to stack your firewood in when you are not there, just write instructions in the notes box. We will deliver your firewood and take a picture for your peace of mind.

*Next Day delivery – We aim to offer next day firewood delivery in Bristol and Bath if orders are placed and paid for by 4pm everyday.
We do have a set certain capacity each day so in very busy periods we may be full and next day delivery may not be available. If this is the case please select the next available day on the checkout calendar.
Please feel free to call us if you are in urgent need of your order and we will always try to help if it is possible.

Once your order is paid for we will send you an email confirmation immediately so please keep an eye on your spam and junk folders just in case they find their way in there

On the day of delivery

On the day we will plan our delivery routes for the day and then let you know via a phone call if there are any delays.  We are unable to change  your time slot on the day due to the volume of orders, but we will always try to accommodate any changes if we can.

Our driver will then stack your firewood in your shed, garage or wood store for you.

What if i am not in?

If you are not in for your delivery, that is no problem! We will deliver according to your instructions and take a picture of the delivery.
Our Bristol and Bath firewood deliveries are done in Medium size vans so we can deliver virtually anywhere by hand.