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Our delivery process

How it works

Please select your order of kiln dried firewood (don’t forget your kindling and firelighters) and add to your basket.
Once your address is added to the checkout please select your preferred delivery date and time slot that suits you. 
The slots are either AM between 9am and 1pm or a PM slot, which is between 1pm and 5pm. In busy periods we may have to adjust these slightly however we will contact you and update you if necessary.

*Next Day delivery – We aim to offer next day firewood delivery in Bristol and Bath if orders are placed and paid for by 4pm everyday.
We do have a set certain capacity each day so in very busy periods we may be full and next day delivery may not be available. If this is the case please select the next available day on the checkout calendar.
Please feel free to call us if you are in urgent need of your order and we will always try to help if it is possible.

Once your order is paid for we will send you an email confirmation immediately so please keep an eye on your spam and junk folders just in case they find their way in there

On the day of delivery

On the day we will plan our delivery routes for the day and then let you know via a phone call if there are any delays.  We are unable to change  your time slot on the day due to the volume of orders, but we will always try to accommodate any changes if we can.

Our driver will then stack your firewood in your shed, garage or wood store for you.

What if i am not in?

If you are not in for your delivery, that is no problem! Just put clear instructions in the notes box for our drivers at the checkout. We will deliver according to your instructions and take a picture of the delivery for your peace of mind.
Our Bristol and Bath firewood deliveries are done in Medium size vans so we can deliver virtually anywhere.