Our delivery process

How it works

Please select your order of kiln dried firewood (don’t forget your kindling and firelighters) and add to your basket.
Once your address is added to the checkout please select your preferred delivery date and time slot that suits you. 
The slots are either AM between 9am and 1pm or a PM slot, which is between 1pm and 5pm.

We are always trying to find ways to reduce our carbon footprint and you could help too! If you are flexible on delivery day or time or even don’t need to be in for us to complete the delivery then please write this in the notes box at the checkout. This means we could give you a call and group our customer deliveries together more efficiently therefore reduce our emissions and Carbon footprint. 

Did you know you don’t need to be in for delivery? If you have an accessible wood store or shed that you want our drivers to stack your firewood in when you are not there, just write instructions in the notes box. We will deliver your firewood and take a picture for your peace of mind.

*Next Day delivery – We aim to offer next day firewood delivery in Bristol and Bath if orders are placed and paid for by 4pm Sunday to Thursday. The cut of for next day delivery on Saturday is 2pm on Friday. Sunday deliveries also have a cut off on Friday 2pm.
We do have a set certain capacity each day so in very busy periods we may be full and next day delivery may not be available. If the day is not available on the calendar at the checkout it is because our delivery slots are full. If this is the case please select the next available day on the checkout calendar.
Please feel free to call us if you are in urgent need of your order and we will always try to help if it is possible.

Once your order is paid for we will send you an email confirmation immediately so please keep an eye on your spam and junk folders just in case they find their way in there.

 

Payment methods at checkout?

We offer several methods of online secure payments. You can pay securely with your credit or debit card which include Visa, Mastercard and Amex. 

You can also choose to pay with PayPal & PayPal pay in 3.

You can pay with PayPal using your balance, Pay in 3 option or a card you have previously linked with PayPal account.

you can order over the phone by calling 0117 9112 140. Please bear in mind in busy winter periods we may all be out delivering and may not be able to answer your call. Please leave a voicemail with your name, area of delivery and what you wish to order and we will call you back.

 

On the day of delivery

On the day we will plan our delivery routes for the day and then let you know via a phone call if there are any delays.  We are unable to change  your time slot on the day due to the volume of orders, but we will always try to accommodate any changes if we can.

Our driver will then stack your firewood in your shed, garage or wood store for you.

What if i am not in?

If you are not in for your delivery, that is no problem! We will deliver according to your instructions and take a picture of the delivery if requested. We do not take responsibility for orders left at customers requests.
Our Bristol and Bath firewood deliveries are done in Medium size vans so we can deliver virtually anywhere by hand.